Customer Service: It Matters More Than You Think

Nobody becomes a successful salesperson by treating customers poorly, especially in a competitive sales environment. That’s why almost all entrepreneur training drills deep into the importance of providing an exceptional customer service experience. So why is it that big, well-established companies think they can succeed and become market leaders when their customer service experience is horrible? I’m … [Read more…]

Can 2017 Really Be Different?

2016 was an awful year. I’m being political. I ended 2015 in a major medical crisis. I spent most of 2016 trying to get well. I will forever remember 2016 as a year spent taking muscle relaxers, doing physical therapy, and learning how to cook the foods I love because I couldn’t leave the house … [Read more…]